1. Definitions
    1. “Products” means the goods sold by EYETECH (UK) LTD you wish to purchase.
    2. “Order” means an offer to buy from EYETECH (UK) LTD, either verbally or in writing according to the Terms and Conditions.
    3. “Contract” means the contract incorporating the Terms and Conditions between Your Company and EYETECH (UK) LTD for the sale and purchase of Products.
    4. “Price List” means the copy if the current price list of the Products.
    5. “Employee” means the person requiring safety glasses employed by Your Company.
  2. Customer obligations
    1. On placing your order you undertake:
      1. that the employee is aged 16 or over and is not registered blind or registered partially sighted.
      2. That you know of no reason why the Products may not be suitable for your employee’s requirements and you have ensured that a safety risk assessment deems the product is suitable for the task for which it will be applied.
      3. That if your employee has worn spectacles before and has experienced any problems with the spectacles, to provide us with details of such problems.
  3. Conditions of supply
    1. EYETECH (UK) LTD will make every effort to ensure all Orders are fulfilled, however we cannot guarantee the availability of Products. If the Products you order are unavailable, EYETECH (UK) LTD will contact you to give you a choice to receive a suitable alternative.
    2. EYETECH (UK) LTD reserves the right not to accept an Order.
    3. EYETECH (UK) LTD has the right to refuse acceptance of an order where such lenses have a spherical value of more than +/-10.00 dioptres, a cylindrical value of more than +/-6.00 dioptres.  In order to produce the most appropriate and acceptable product we may suggest an alternative thinner or lighter lens of a different material or form. Any increased cost will be clearly communicated.
    4. We also reserve the right to refuse acceptance of any prescriptions or selected extras which would be inappropriate and which may render the Product unsuitable or unsafe for its intended use.
    5. In cases where EYETECH (UK) LTD is asked to recommend Products to meet your requirements, EYETECH (UK) LTD does not warrant that purchase of the Products will entirely satisfy your requirements.  All recommendations of the Products by EYETECH (UK) LTD are given in good faith and based on information supplied by you. EYETECH (UK) LTD cannot be held responsible if the Products supplied fail to meet your requirements particularly if we have not been made aware of full circumstances of its use.
  4. Delivery
    1. EYETECH (UK) LTD will use its reasonable endeavours to deliver the Products within any delivery time specified, but any times quoted for delivery are estimates given in good faith only, and time shall not be the essence of any Contract, and failure to comply with such specific time shall not constitute a breach of the Contract.
  5. Prices & Payment
    1. The price payable for the Products shall be the price stated in the Price list.
    2. Any cost exceeding the agreed contribution from Your Company will require authorization from Your Company or be payable by the Employee prior to EYETECH (UK) LTD accepting the order.
    3. Prices stated are in pounds sterling and are exclusive of VAT
    4. Payment shall be due 15 days from the date of the invoice from EYETECH (UK) LTD.
  6. Inspection
    1. on receipt of the Products the Employee must inspect them carefully. If any of the Products do not match the description or appear to be damaged or missing, do not use the Products or any items accompanying the Products and please contact us by email and inform us of the problem.
    2. The Employee must inform EYETECH (UK) LTD immediately if there are any defects in the Products which are apparent through inspection or use of the Products or if you experience any difficulty in using the Products.
    3. If the wearer experiences any visual difficulty having blurred, double or uncomfortable vision, the Product should not be attempted to be worn in a hazardous environment where the visual symptoms themselves may pose a safety risk or hazard. Occasionally spectacle wearers will feel that different spectacles ‘feel’ different. It is advised that adaptation of 30-60 minutes is allowed to be established before embarking on a task that could be dangerous to the wearer. In the event that adaptation does not take place return the Product to us describing your symptoms fully.
    4. If the Products are defective on delivery, EYETECH (UK) LTD shall at its absolute discretion repair or replace the Products. The Employee will return the defective Products to EYETECH (UK) LTD in the same condition as when received, including all items and packaging accompanying the Products.
    5. The safe return of the Products shall be the responsibility of the Employee. Proof of postage must be provided in the instance of missing returns.
  7. Returns & Refunds
    1. In the event that a product isn’t proven to be defective in either the prescription provided or in the components supplied and the product is just deemed not suitable in the way that it fits or in looks or comfort, then a replacement product will be offered as an alternative in the first instance. Any difference in the cost of such an alternative product over the original price paid will be due from the customer.
    2. In an instance where a refund is insisted upon for circumstances other that a defective product then costs of bespoke items such as prescription lenses which have been made to specifications provided or any item returned that is unsuitable to be restocked due to any sign of wear/use will be deducted from any refund due.
    3. Customers should be aware that bespoke items such as prescription lenses are not regulated by the Sale of Goods Act.
  8. Repairs
    1. Prescription safety spectacles are a product certified by a notified body. In the event of a component failure during use, the product must be returned to the original manufacturer for repair. Repairs, regardless how simple, conducted outside of the certified laboratory could invalidate the warranty and product indemnity provided by each manufacturer.
    2. In the event of a component failure EYETECH (UK) LTD will, on notification, provide a replacement by the original manufacturing laboratory. EYETECH (UK) LTD is not responsible for the return postage cost.- Trackable (signed for) delivery is recommended for all returned items so that the buyer has evidence of the return which will protect the buyer in the event that an item goes missing in transit.
    3. EYETECH (UK) LTD is not responsible for any downtime which may be incurred by the return of a product for repair. It is the responsibility of the Employee to provide for themselves a suitable spare pair or over-spectacles to use during the period that their broken safety spectacles are away.#
    4. The repair/replacement of a faulty component is subject to scrutiny by the original manufacturer who will decide if a component failure is a manufacturing fault with fair wear & tear or if the product has been misused, mishandled or damage was deemed accidental.
    5. In the event the manufacturer deems the fault is due to user error then the repair becomes chargeable. EYETECH (UK) LTD will notify the Employee of such a charge who may decide at this point to cancel the repair or make payment to EYETECH (UK) LTD complete the repair.
  9. Force Majeure
    1. EYETECH (UK) LTD shall be under no liability for any delay or failure to comply with these Terms and Conditions in the event that the manufacture, supply or delivery of the Products is prevented or delayed by any act or circumstances beyond its reasonable control, including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, flood, drought, failure of power supply, disease or fire.
  10. Governing Law
    1. The interpretation and application of the Contract shall be in accordance with English Law.